Your information
Privacy Policy
Information collected
SEKHEM collects information needed to process orders and support customers, including name, mobile number, governorate, delivery address, payment confirmation, order history and communications.
How information is used
Information is used for order confirmation, delivery, payments, invoices, warranty, returns, customer service, fraud prevention and legal or accounting obligations.
Marketing
Promotional WhatsApp messages are sent only when optional consent is provided. Consent may be withdrawn by contacting SEKHEM.
Retention and sharing
Order records are retained for up to five years. Necessary information may be shared with couriers, payment providers and service partners solely to complete the relevant service. SEKHEM does not sell customer data.