Customer care
Two-Year Warranty
Effective from the sales-invoice date
The warranty is activated automatically. Keep your invoice or order number.
Coverage
Manufacturing defects, weld failures and folding-mechanism defects occurring during normal use are covered for two years.
Remedy
For an approved claim, SEKHEM will repair or replace the product at its discretion.
Exclusions
Incorrect installation, unsuitable or weak walls, misuse, overloading, impact damage, unauthorized modification, normal cosmetic wear, and damage caused by chlorine, bleach, acids or abrasive cleaners are excluded.
Making a claim
Contact SEKHEM on WhatsApp first. Provide the invoice or order number, clear photographs and a short video. Contact us to arrange collection before shipping. Covered manufacturing-defect claims and mandatory consumer remedies carry no additional delivery costs. Any charges for an uncovered service must be explained and agreed in advance. Inspection does not postpone statutory deadlines. This warranty does not restrict mandatory consumer rights.